1. Who We Are
Carol Medrado Design Studio ("we," "us," or "our") is a luxury interior design and landscaping practice based in Raleigh, North Carolina. We operate the website carolmedrado.com and related business tools. Our contact email is id.carolmedrado@gmail.com.
2. Information We Collect
We collect information you provide directly, including:
- —Contact information: Name, email address, phone number, and message content submitted through our contact form or style quiz.
- —Project information: Details about your home, design preferences, budget range, and project timeline shared during consultations.
- —Usage data: Pages visited, time spent on site, and referring URLs collected automatically via analytics tools.
- —Communications: Email correspondence and notes from discovery sessions or project consultations.
3. How We Use Your Information
We use your information to:
- —Respond to inquiries and schedule discovery sessions
- —Deliver interior design and landscaping services
- —Send project updates, proposals, and invoices
- —Send the Atelier newsletter (only with your consent)
- —Improve our website and understand how visitors use it
- —Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Analytics
Our website may use cookies and similar tracking technologies to analyze traffic and improve your experience. We use privacy-respecting analytics and do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings at any time without affecting your ability to use our site.
5. Third-Party Services
We use the following trusted third-party services to operate our business:
- —Vercel — website hosting (vercel.com/privacy)
- —Google Fonts — typography delivery
- —Email providers — client communications
Each third party handles data according to their own privacy policies. We share only the minimum information necessary.
6. Data Retention
We retain client project files for 7 years as required by professional design standards and tax regulations. Contact form submissions and newsletter subscriptions are retained until you request deletion. You may request deletion of your data at any time by emailing us.
7. Your Rights
Depending on your location, you may have the right to:
- —Access the personal data we hold about you
- —Request correction of inaccurate data
- —Request deletion of your data
- —Opt out of marketing communications at any time
- —File a complaint with your local data protection authority (California residents see Section 9)
To exercise any of these rights, email id.carolmedrado@gmail.com.
8. Security
We take reasonable technical and organizational measures to protect your information. Our website is served over HTTPS with SSL encryption. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a California privacy request, email id.carolmedrado@gmail.com.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests: